Homethreads White Plains Contact Number, Email ID
Organisation : Homethreads
Service Name : Contact Number, Email ID
Head Office : White Plains
Industry : Furniture
Service/Product : Sofa, Chair, Table, Lamp etc
Website : https://www.homethreads.com
Homethreads Contact Number
Call : (561) 835-5999
Email : help [AT] homethreads.com
Timing : Monday – Friday 9 AM to 6 PM EST
Homethreads Contact Address
151 E Post Rd Ste 113, White Plains,
New York 10601
Related / Similar Customer Care : Angi Denver Contact Number, Email ID
FAQ On Homethreads
Frequently Asked Question FAQs On Homethreads
1. Do you have a coupon code I can use?
We did away with most coupon codes and lowered all of our prices to the ‘sale’ price every day.
2. Why does my order still say “In Process”?
** You order will say In Process right up until it’s ready to ship. As soon as it’s prepped and ready for shipment you’ll receive an email with tracking information and the status will change to ‘Shipped’.
** Depending on product availability, this process can be a few days or longer for backordered products.
3. How do I initiate a return?
** If for any reason you are not completely satisfied with your purchase, you can return it in its original condition and original packaging within 30 days of receipt.
** Eligible returns will receive full refund of the purchase price, less a possible restocking fee depending on the manufacturer.
** Simply email your order number and request for refund or exchange to returns [AT] homethreads.com. We will email your Return Authorization number and shipping instructions within 48 hours.
4. Can I return because I changed my mind or just don’t love it?
Absolutely! We get it – we change our minds sometimes too. Just follow the instructions above for returns.
5. What if my product is damaged?
** We stand behind all of our products 100%. Should your purchase arrive in less than perfect condition, either from a manufacturing defect or damaged in transit, we will gladly refund or replace the item.
** Simply call or email our customer service department for assistance. You may be asked to submit photos of the damage.
6. Can my delivery be brought inside?
** Yes! Our trucking delivery companies have the ability to upgrade your delivery directly through them to ‘White-Glove’ delivery.
** (Standard delivery is free from us!) With White-Glove your product will be brought to the correct room, set in place and the packing materials removed.
7. Why was my credit card charged if the product is on backorder?
At this time, our credit card processor can only accept full payment at time of purchase. We apologize for any inconvenience.
8. Can I visit your showroom?
** As much as we would love to meet you, we are e-commerce only and don’t have showrooms.
** But we DO have an excellent customer service department that would be happy to answer any questions you may have. Give us a call!
9. Do you have any fabric samples?
Why, yes we do! We have fabric samples for our popular Commix Sofa collection, our custom blinds and our antique metal ceiling tiles.
10. Can I cancel my order?
We hate to lose your order but we are happy to cancel right up until the time it ships. After that you will have to wait to receive your order and return it.