Wine Enthusiast Valhalla Customer Service Representative : wineenthusiast.com

Organisation : Wine Enthusiast Companies
Designation : Customer Service Representative
Qualification : Bachelor’s Degree
Office Location : Valhalla, NY
Website : https://www.wineenthusiast.com/about-us-career-opportunities

Careers At Wine Enthusiast

1. Customer Service Representative

The key to being a successful Customer Service Representative at the Wine Enthusiast is knowing how to always put the customer first. We ensure our customers receive timely, accurate and knowledgeable information as well as assistance and accuracy processing their orders.

Related / Similar Job : Torrid City of Industry Customer Service Representative

Responsibilities include:
** Answer in-bound customer calls.
** Communicate with customers via email & Live Chat.
** Command thorough product knowledge of our merchandise
** Process customer orders accurately and quickly via our computer system
** Assist customers with product selection and questions.
** Process and resolve customer inquiries promptly.

Reports To: Manager, Customer Service
Education: Bachelor’s Degree
Professional Experience: 1-2 years of Customer Service experience

Required Skills:
** Maintain fast and accurate data entry skills
** Strong attention to detail
** Exceptional interpersonal and communication skills
** Strong active listening skills
** Strong multi-tasking skills and outstanding organizational skills
** The ability to work in high demand environment with minimal supervision
** A clear, calm and pleasant speaking voice
** Prior call center, receptionist and or retail experience

Technical Skills: Microsoft Office experience and skills

Preferred Skills:
** Familiarity with NetSuite ERP system
** The position is 40 hours per week at our beautiful Valhalla, NY headquarters which has onsite covered parking, a cafeteria and a gym for employees.
** If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs [At] wineenthusiast.net.
** We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary.
** We are proud to be an EOE.

2. Web Producer

Responsibilities include:
** Support digital editorial team in gathering assets to build content, including print to digital story conversions
** Update live content to fix copy and formatting errors, add or remove images, and make copy edits as needed
** Input basic SEO updates recommended by lead editors
** Work with content stakeholders to ensure content is published on schedule
** Liaise with the product and tech teams on launching new features, reporting and tracking bugs, and test quality control on behalf of editorial team
** Assist the digital commerce team with uploading assets including images, product descriptions and buying guides
** Work with the affiliate e-commerce editor to identify and execute on affiliate link optimization opportunities
** Crop, edit, and resize images in Photoshop as needed
** Assist in the organization and upkeep of homepages, channel pages, tag pages, and more
** Help with building and deploying newsletters as needed

Reports To: Vice President of Content
Education: Bachelor’s Degree preferred, not required
Professional Experience: 2-5 years’ experience producing web content, ideally in digital media

Required Skills:
** The ability to proactively prioritize, manage and complete multiple projects simultaneously within time constraints and with strong attention to detail and quality
** Exceptional organizational, written and verbal communication skills
** Understanding and interest in how to present content optimally for an online audience
** Basic understanding of SEO
** Strong design and layout skills
** Firm understanding of/proficiency in HTML, CSS, and back-end web page architecture

Technical Skills:
** Content management systems
** Microsoft Office Suite
** Adobe Creative Suite
** Google Drive

Preferred Skills:
** Basic understanding of Javascript a plus
** Editorial experience a plus
** Existing knowledge or a desire to learn about wine

Location: Remote work is available

How To Apply Job At Wine Enthusiast?

If you are interested in joining our team, please send a letter of intent and or your résumé to our Human Resources Department at hrjobs [AT] wineenthusiast.net.