Belfort Furniture Dulles Customer Care Associate : belfortfurniture.com
Organisation : Belfort Furniture
Designation : Customer Care Associate
Experience : 1-3 years
Job Location : Dulles
Website : https://www.belfortfurniture.com/p/careers
Careers In Belfort Furniture
1. Customer Care Associate
Job Introduction:
Full-time Customer Care Associate
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Job Description :
This is a full time opportunity in our Customer Care Call Center. The individual we are looking for must have a strong background in providing outstanding customer care and service solutions. The individual should be self-motivated with good follow-up skills and the ability to multi-task.
Main Duties :
** Effectively manage large amounts of incoming calls
** Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
** Provide accurate, valid and complete information by using the right methods/tools
** Handle highly escalated situations with grace and professionalism
** Maintain a balance between company policy and customer benefit in decision making.
** Handle issues in the best interest of the both customer and company
** Resolve customer issues with minimal supervision.
** Follow up with internal and external customers in a timely fashion.
** Maintain accurate records by utilizing all available technology.
Requirements :
** 1-3 years of practical customer service, clerical, sales or other relevant experience preferably in a retail environment. Call Center experience is a plus.
** Experience in the furniture industry is highly preferred
** This person must be people oriented and a team player with a positive attitude. This candidate should be able to demonstrate their customer service capabilities and the ability to be a creative and proactive problem solver.
** Proficiency in computers including retail systems and programs.
** Ability to communicate effectively via both telephone and face-to-face contact is required. Customer contact, problem solving skills, and the ability to diffuse situations while remaining professional are essential to this position.
** Ability to excel and support customers and co-workers in a team environment while functioning as a self-directed learner
** Strong decision-making and problem solving skills
** Ability to work in dynamic and high energy environment.
** Ability to handle multiple responsibilities and balance customer priorities.
Benefits:
** Medical, dental and vision insurance
** 401(K) retirement program
** Voluntary Life insurance
** Voluntary short and long-term disability insurance
** On-site corporate fitness center
** Merchandise discount
Schedule : Tuesday – Saturday, 9:30am to 6:00pm. Possibility for overtime pay.
Hourly Rate : $14.50 to $16.00 (based on industry experience)
2. Full-time Warehouse Associate
Main Duties :
** Move furniture
** Load and unload trucks
** Scan merchandise
** Prepare furniture for delivery
** Operate stock lift
Requirements :
** Physically able to lift and move furniture
** Dependable and able to work flexible hours
** Able to use tools
** Able to read labels and identify items
** Previous experience in a furniture warehouse
Benefits :
** Medical, dental and vision insurance
** 401(K) retirement program
** Voluntary Life insurance
** Voluntary short and long-term disability insurance
** On-site corporate fitness center
** Merchandise discount
Schedule : Tuesday – Saturday, 9:30am – 6:00pm (off Sunday and Monday)
Hourly Rate : $12.50-$14.00 (based on industry experience)
How To Apply For Job Vacancy At Belfort Furniture?
To Apply For Job Vacancies At Belfort Furniture, Follow the below steps
Step 1: Go to the link – https://www.belfortfurniture.com/p/careers
Step 2: Choose your job and read about the job description
Step 3: Click “Online Application” button
Step 4: In Employment Application fiil your personal details and submit