New York Furniture Outlets California Customer Care : nyfurnitureoutlets.com
Organisation : New York Furniture Outlets
Service Name : Customer Care number & Email ID
Head Quarter : California
Industry : Furniture
Service/Product : Sofa ,Bed ,Chair ,Cabinets
Website : https://nyfurnitureoutlets.com/page/customer-care
New York Furniture Outlets Contact Number
Call : 1-877-390-1797
Email ID : sales [AT] nyfurnitureoutlets.com
Timing : M-F 8:30 AM – 4:30 PM
New York Furniture Outlets Contact Address
New York Furniture Outlets
7310 Miramar Rd #400, San Diego,
CA 92126, United States
FAQ On New York Furniture Outlets
Frequently Asked Question FAQs On New York Furniture Outlets
1. What if My Shipment Arrives Damaged?
** In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible.
** Visible damage. In this case packaging can be damaged that may or may not cause damage of the order inside.
** In such cases, note this information on delivery slip. This is important to do even if your ordered items are small, and you may think that they are fine.
** Please inspect the packaging of the order no matter driver is in hurry or not. In cause of severe damage of packaging, refuse the shipment from the freight company. In case of damage, contact us via phone number +1-877-301-8702 or email sales [AT] nyfurnitureoutlets.com. Claims on visible damage can be accepted during first 72 hours after delivery and require your cooperation in providing high quality photos and providing access to possible inspection by the carrier.
2. What is the Cancellation Policy?
** If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation.
** If the product has been shipped, you will be responsible for all inbound and outbound shipping charges and 20% restocking fee.
** These charges will be deducted from your refund.
** Cancellations or returns must be authorized in advance.
** Please contact us and we will assess the situation.
** Custom order items are not subject for cancelation policy.
3. What is the Return Policy?
** Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced.
** Please contact us and we will assess your situation. A 20% re-stocking fee is also deducted from your refund.
** On Free Shipping items the shipping charges are included in the price but you will still be charged for round trip shipping costs incurred by NY Furniture. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 30 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.
** If you have any questions please contact us and we will try our best in resolving your case.